Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.maintenanceus.com website and the MaintenanceUS mobile application (together, or individually, the “Service”) operated by Maintenance US LLC (“us”, “we”, or “our”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

This Website, application and the services of Maintenanceus.com (the “Services”) are offered to you, conditioned on your acceptance without modification, of the following terms, conditions, and notices contained in this agreement (the “Terms and Conditions”). Your use of this Website or submission of service requests constitutes your agreement to all such terms, conditions, and notices in effect at such time. These Terms and Conditions apply to any Services or properties such as websites or apps owned and operated by MAINTENANCEUS LLC (including but not limited to MAINTENANCEUS.COM, website and the app, Maintenanceus app, and collectively referred to herein as “MAINTENANCEUS.COM,” on which a link to these Terms & Conditions appears. If you have any questions regarding these Terms & Conditions, you may contact us at https://www.maintenanceus.com/contact-us/. We may amend these Terms & Conditions at any time by posting a revised or an updated version of these Terms and Conditions. These Terms & Conditions were last updated on MARCH 14, 2019.

  1. MAINTENANCEUS.COM

You will have the option to create your own password at the moment you create your account. You can request any construction and maintenance service through our website or mobile app.

  1. SERVICES

Users can find any Construction and maintenance services and professionals such as Sub-contractors and General Contractors (collectively, ” Professional’s Services”). It is easy to find any service through the lists or search bar where User could fill-out our service request form for any specific task, Users could also just do a click at: GET A QUOTE on the main menu and fill out the service request form.

  1. QUOTE REQUEST
  • As administrators we will receive a copy of every service quote request you send as well our Qualified Service Professionals that provide your task requested. You will receive a courtesy email confirming your request from com, we will make sure to match your request with many providers near of your job site until you receive at least three different quotes from our highly qualified Service Professionals members along with their Professional License, Insurances, Background screening and others.
  • We do not guarantee that in your area there are Service professionals providers or that they will be interested to make the job or that the ones who are interested will be capable to make or finish the job you need or want.
  • You can also request multiple Services for your project, or home improvement by selecting your services in need and the city where your project is located.
  • From your account, you can request services, view and edit your requests, connect with a service professional through our Chat system, view all your service proposals and chat with the service proposal provider, approve quotes, save any document on your account dashboard drive, make One time 10% payment of the total amount as an acceptance of the selected proposal.
  • If you request a Service that is not in our service list one of our team member will search for a service Professional and connect you with them by phone or email.
  • You can choose to schedule BID DUE DATE and TIME in our service request form. Please be aware that Maintenanceus.com or Maintenance US LLC does not guarantee that the Service Professionals will be on time, or show up for the appointments or that he/she or they will meet the bid due date on time, our providers are not employees of Maintenance US LLC. Maintenanceus.com or Maintenance US LLC are solely providing the platform to facilitate the match between you, the services you need and the Professionals that provides such services.
  • The providers can be a person or a company committed in providing services, prices and rates on the Maintenanceus.com website or by the mobile application, they also have the option of creating a custom quote through our system. Rates could includes the following: T&M (time and material), a flat rate fee, or a Cost Plus. You agree and understand that Maintenance US LLC is not responsible for any service you request, neither of the quality of the job or Service Professional’s skills and others.
  • We take many filters to evaluate: credentials, Professionalism and Experience of the Service Provider persons or enterprises listed on our website and mobile application. We make no guarantees, warranties or representations regarding the quality of the job that he/she or they may develop for you. Maintenance US LLC does not recommend or suggest any Service Provider. We do qualify their experience, skills, references, knowledge and their commitment, but It is entirely up to the customers or users who request the services to evaluate the Service Provider. Contract or agreement are between service providers or service provider’s enterprise and the users or clients who requested the service. We do not guarantee any Service Provider’s quality, skills, experience, knowledge or commitment on the job.The Service provider, Sub-contractor or Contractor are not employees or agents of Maintenance US LLC, nor is Maintenance US tech team.
  • Contracts, agreements and deals are made solely between the Service provider and the user. Maintenance US LLC does not guarantee any agreement or deal that a General Contractor or Sub-contractor may offer you. General Contractors or Sub-contractors can send you quotes that you requested through our web site or mobile application and that does not mean any contractual arrangement with Maintenance US, LLC. To get into a contract agreement you must work directly and solely with the service provider and you are responsible for all the right and obligations of such contract agreement and by applicable federal, state and local laws. Maintenance US, LLC is not part and is not responsible for any consequences that may result in between parties. All payments and applicable taxes must be made to the Service Provider in accordance with the agreements, Except the first 10% payment of the total amount as an acceptance of the quote which payment does not meant by any circumstance a contract between MaintenanceUS LLC and the User or a Contract between the Service Provider and the User. Such payment warrantee the mobilization of the service provider. This 10% payment is refundable during the first 24 hours after is been made. Payment is not refundable after 24 hours if user decides to cancel the service by any circumstance. Except if service provider declined to provide the service requested, in that case the user has all the right to claim the refund.
  • Discharge from Damages, Claims and Lawsuits. If there is any claim, lawsuit, dispute or complains of any kind in reference to any service, fee or misconduct provided by any of the contractors, sub-contractors or service provider, you agree to release under this term and conditions to Maintenance us LLC, Maintenance.com, and it’s members, officers, directors, share holders, employees, tech members, from any lawsuit, claims ,damages direct or indirect, suspected or unsuspected, known or unknown, you are 100% aware that you are fully dealing directly with the service provider, contractor or sub-contractor and Maintenance US is free from any responsibility.
  1. THE USE OF MAINTENANCEUS WEBSITE AND MOBILE APP

Any other purpose. You are agree and compromising under this term and conditions not to copy any of the content ,not to abuse the website or the mobile app, not to collect any information with a malicious intention, or to compete with the business model, to connect with the service providers, the contractors or sub-contractor for any other purposes different than soliciting or acquiring their services.

You understand and agree that the violation of this terms and conditions could result in great damages and that you are liable to Maintenance US LLC for such damages. In the event of any lawsuit, claim, dispute, expenses, and attorney’s fees arising from the violation of this terms and conditions, you are agree to indemnify 100% to Maintenances US LLC for such expenses.

If is suspected by Maintenance US LLC or Maintenance.com that you are misusing or abusing the web or the app, Maintenance US LLC reserve the right to to it’s sole discretion to remove or revoque, or close your account immediately without any notice.

  1. PAYMENTS

MaintenanceUS.com allows you to make the first 10% payment of the quote provided by the contractors, sub-contractors or service providers. This 10% first payment represent the acceptance and approving of such quote.

This 10% first payment is refundable during the first 24 hours, after 24 hours is not refundable by any circumstance, except if the service provided couldn’t provide or decline to provide the service. User should contact MaintenanceUS LLC directly at: https://www.maintenanceus.com/contact-us/  to request any refund.

Any disputes or claims  arise between contractors, sub-contractors, service providers or service professionals for any payment, deposits, change orders, additional work orders, misunderstandings of the service requested or provided, it has to be resolved between you and the service provider, contractor or sub-contractor or Service Professionals, Maintenance US LLC is not responsible by any circumstance and you are agree to release Maintenance US LLC of any responsibility. but nevertheless, Maintenance US LLC should be notified of such claim or dispute.

  1. INFORMATION OBTAINING FROM YOU:

You are disclosing personal and business information when you sign up at maintenanceUS.com or through maintenance mobile app, or when you submit a service request form. Such information could be  your personal name, company name , phone number, mailing address, project address, e-mail address, pictures, project’s blue prints or dropbox links.

This information on the request form you provide will be sent to MaintenanceUS and to the contractor or sub-contractor, or service provider or service professional to whom such service corresponds, this information could be sent up to 3 different contractors that offers such service you are requesting. by submitting the service request form you are agree, acknowledge and consenting to be contacted by up to 3 different contractors or by us, such communication could be through email, phone, tex message or by the chat through out maintenance’s mobile app.

MaintenanceUS  has the right to remove, revoke or cancel the account and the use of the maintenance Us services if you provide any information that is incomplete, inaccurate or untrue.

You are agree to be liable and to indemnify Maintenance US LLC for any expenses that rises from inaccurate, untrue or false information provided by you.

  1. COMMUNICATION PLATFORM

You agree and knowledge that when you are using maintenanceUS’s chat messaging platform all the information you submit, and the conversations are store in maintenanceUS server and such communication, information or conversation could be share, access or disclose to an affiliate or could be use for the resolution of any claim or dispute.

  1. CONFLICT RESOLUTION AND OBLIGATIONS
  • As a user of maintenance US, you agree and acknowledge that maintenance US LLC has not any obligation to you in the arise of any conflict between you and the service provider, regard not obligations, Maintenance US LLC could acts in good faith assisting you to resolves any dispute between the service provider, the Contractor or Subcontractor and you, Nevertheless such assistance could be limited and is not guarantee by Maintenance US LLC. As a client, user or service receiver you have the obligation to be aware of any legal matters that involves the construction and maintenance industry, It is of your interest to know that in most of the states is required that a service provider, a contractor, sub-contractor or professional needs to be licensed, insured and certified. You agree and acknowledge that Maintenance US LLC is not responsible or liable for the insurances, license or certification of any contractor, sub-contractor, service provider or professional. You agree and acknowledge that Maintenance US LLC is not responsible and does not provide guarantee for any service provided by any contractor, sub contractor or service provider. You are acknowledge that some of the construction and maintenance services requires blue prints and permit to be performed or developed and you agree that Maintenance US LLC is not responsible or liable for any permit or blue print unless that a written contract exist between Maintenance US LLC and you.
  1. 9. CONTENT.

As a User of Maintenance US you agree that all information you post on your portal or profile is accurate and true, and promise not to use any content as the following: Abusive, harmful, sexually offensive or explicit language that compromise the integrity of Maintenance US LLC. You agree not to use or post racist comments, hates speeches, false statements, information that is not related to the services of Maintenance US. Maintenance US LLC Reserves the right to remove any content that could considered inappropriate.

You agree and authorize to Maintenance US to Publish any content you post, and acknowledge that such information or content may be viewed by the Users, Contractors, or sub-contractors or any person who express the interest in your business services or even the general public.

  1. PROFESSIONALS QUALIFICATIONS AND SCREENING.
  • Maintenance US uses a third party to perform the research of the Criminal and sex offender record, for any criminal conviction associated with the service provider, contractor or subcontractor.
  • Maintenance US requires that every service provider, Contractor or sub-contractors or service professional provides their state or local license and certification, Liability Insurance, and WC or Workers Compensation exemption.
  • For Corporations and Limited Liabilities Companies, Maintenance US confirms that is registered in the state where is performing business.
  • For Service Provider individuals or corporations qualifications; Maintenance US LLC requires a separated form where the social security or FEIN number is required to provide. Such Form could be a W9 or a W4 and it could be downloaded for free at:  https://maintenanceus.com/login/
  • Maintenance US LLC performs the screening and verification solely based on the information provided by the contractor, sub-contractor or service provider, this information is required at the moment that the professional fill-out the pre-qualifications forms and applies to be part of the Network. MaintenanceUS does not warrant the profile, information, license, insurances or certification provided by the professionals up to date and that is free of error. Maintenance US LLC is under not obligation to updated the screening, license, insurance and qualification of the Professionals, you agree and acknowledge that is your responsibility to request and verify the information, license and insurances of the Professionals and that is current and acceptable to you.
  • Maintenance US LLC does not perform screening to corporate accounts or Corporate SP’s and it’s employees, You agree and acknowledge that is your responsibility to request for criminal records and sex offensive screening of any individuals that will perform services in your property.
  • Only professionals that passes the screening and qualifications stablished by Maintenance US LLC will be part of the Professionals network. Maintenance US does make sure that all professionals have the experience and knowledge necessary to perform their services and qualify with the quality standards established by maintenance US LLC, Nevertheless Maintenance US Does not warranty the experience, Knowledge neither the quality standards of their services.
  1. THIRD PARTIES LINKS SITES

Be aware that MaintenanceUS.com and Maintenance US apps,  Uses third parties to do the sign up and log in and is not responsible for the functionality Content, privacy policy or Term and Conditions of any linked site, Maintenance us provides these links endorsements for your convenience, but You could still do the sign up and login through out the maintenanceUS.com

Maintenance US LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Maintenance US LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

  1. COPYRIGHT AND INTELLECTUAL PROPERTY

The Service and its original content, Design, lay-out features and functionality are and will remain the exclusive property of Maintenance US LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Maintenance US LLC. Respects the intellectual property rights of others. If you believe that your copyright has been infringed or for other intellectual property claims, please send us a notice at  customerservice@maintenanceus.com

  1. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Maintenance US LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

  1. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

You agree to indemnify and hold harmless from any claim, lawsuit, demand or even attorneys fees to maintenance US LLC and its directors, members, affiliates partners and officers.

You agree and acknowledge that by using maintenance US LLC Services, website or mobile app you give up your right to go to court, to sue Maintenance US LLC, it’s directors, affiliates, members and officers, or to participate in any class action lawsuit.

Any dispute that rises between you and maintenance US LLC Members, Director, affiliates should be resolve without going to court and with the help and the intervention of any impartial arbitrator bind to the American arbitration association.

  1. DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Maintenance US LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

  1. CONTRACTORS SUBSCRIPTIONS

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Maintenance US LLC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Maintenance US LLC customer support team.

A valid payment method, including credit card or Stripe, is required to process the payment for your Subscription. You shall provide Maintenance US LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Maintenance US LLC to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Maintenance US LLC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

  1. FEE CHANGES

Maintenance US LLC will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

  1. SUBSCRIPTIONS REFUNDS

Except when required by law, paid Subscription fees are non-refundable.

  1. ACCOUNTS

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

  1. TERMINATION

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

  1. LIMITATION OF LIABILITY

In no event shall Maintenance US LLC , nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

  1. EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

  1. TERMS AND CONDITIONS CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 5 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

  1. CONTACT US

If you have any questions about these Terms, please contact us at: customerservice@maintenanceus.com

2019 Maintenance US LLC. All rights reserved.